Services & coverage
Set your HVAC services, supported ZIP codes and common questions.
You handle the heat. We help handle the calls.
Call handling shaped around HVAC services, service areas, business hours and your team’s handoff rules.
A TYPICAL INTAKE“The AC is running,
“The AC is running,
but the house is hot.”
Service need → ZIP code → Urgency → Availability
Collect enough context to help your team respond. No remote diagnosis or safety guarantees.
The details your dispatcher needs.
Gather the service request, address, contact details and preferred time. Qualify against your service area and route complex questions to the people who can answer them.
YOUR BUSINESS SETS THE RULES
Configure the conversation around your operation.
Hours & availability
Keep business hours and connected booking availability clear.
People & escalation
Choose who receives transfers and what to do when nobody can answer.
A service call, from hello to booked.Scripted walkthrough
- 1Understand
- 2Qualify
- 3Book
Customer
My AC stopped cooling this afternoon.
Callvero
I can help you schedule service. What ZIP code are you located in?
THE RESULT TAKES SHAPE
From a problem to a plan.
Jordan Parker · AC repair
- Service request captured
- Check the service area
- Check availability & book
GOOD QUESTIONS
Let’s make it clear.
A few things to know before we talk.
YOUR NEXT JOB STARTS WITH A CONVERSATIONReady to turn more calls
Ready to turn more calls
into booked jobs?
See how Callvero works with your services, hours, calendar and call rules.